FAQ

Yes, we do wholesale. Please check our wholesale page for more information

For all items sold by the metre, the minimum order size is ½ metre.

All you need to do is enter the amount of metres you want. Then simply click “add to cart” and continue shopping or proceed to checkout. You can view the items in your cart at any time by clicking the shopping cart icon at the page’s top right corner.

We do our best to describe an item’s color in each description we write. We hold each fabric to the window to observe the color in natural light. In spite of our best intentions, we can never guarantee exact colors or color matching because of this simple fact: Variations in a monitor or mobile color settings are just too wide from device to device. This is why we strongly encourage you to order a swatch before purchasing your fabric. Trust us, customers who follow this advice never regret this step. If you are concerned that a fabric may become sold out by the time you receive your swatch, you can always call ourcustomer service to ask if this is likely to happen with the fabric you are swatching.

We accept Visa and MasterCard. Cash on Delivery is only available for Sarees and Lehengas

Please call our customer service department at +94 11 2554 114, and we will be more than happy to help you with your order. If your fabric has been cut, we won’t be able to refund/exchange it. Customer service hours are available Mon-Thu, Sat 10am-7pm. Fri 10am-12pm, 2pm – 7pm. Sun and Bank Holidays 10am -2pm IST.

Refunds and Exchanges are not accepted. We strongly recommend you order a swatch before you place a fabric order.

Fabric Gallery makes every effort to provide its customers with exceptional fabric and other top-quality goods. In the event a fabric or product does arrive damaged or defective, we strongly recommend you contact us as soon as the defect is noticed. After 14 days from your original invoice date, we will no longer consider items for return.

In order to receive a full refund, a returned material authorization (RMA) number and a copy of the original order invoice must accompany the returned item. Fabric Gallery reserves the right to deny any refunds for fabrics that have been subsequently cut or altered

Refunds will be issued upon receipt of the returned item and will be processed against the original form of payment. The appropriate account will be credited within two weeks time. Original delivery costs will be refunded on defective items only.

If you are located within Sri Lanka, your items will be sent through our delivery partner. The product will be delivered to you within 1- 4 business days. Our Dispatch team will send you tracking information so you can track your package.

Contact us immediately at +94 11 2554 114. We will work with the carrier to locate your package.

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